Shipping and returns

# Shipping and Returns

### 📦 Shipping

We work with carefully selected international suppliers to offer you the most exclusive platform footwear models.

- **Processing time:** 1-5 business days.
- **Estimated delivery time:**
Spain and Europe: 7-15 business days.
(May vary slightly during periods of high demand or holidays.)

Once your order has been shipped, you will receive a tracking number via email.

#### Shipping costs
- **Spain (Peninsula):** Free shipping!
- **Other European countries:** Calculated at checkout.

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### 🔄 Exchanges and returns

We want you to be 100% satisfied with your purchase. If you need a return or exchange, we're here to help.

#### 📅 Deadline
You have up to **14 calendar days** from receipt of your order to request a return.

#### ✅ Conditions
- The product must be **unused**, **in its original packaging** and in perfect condition.
- We do not accept returns on used or damaged products.

#### ❌ Non-refundable items
- Gift cards
- Products on sale (unless they are defective)

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### 📬 How do I request a refund?

1. Write to us at **[yourmail@tienda.com]** with your order number.
2. We will provide you with the return address (this may vary depending on the supplier).
3. Once the item has been received and its condition verified, a refund will be issued.

⚠️ **Return costs are the customer's responsibility**, unless the product is defective or was sent in error.

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### 💳 Refunds

- Refunds will be issued to your original payment method within **5-10 business days** of receiving the item.
- We will send you an email confirming the transaction.

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If you have any questions, don't hesitate to write to us!
Thank you for trusting our store 💜